Refund policy
Returns, Exchanges, Refunds and After-Sales Service
This policy applies to domestic orders for PlaDeo purchased from Unbox Korea. Consumer rights under applicable law take precedence over this policy.
1. How to request a return, exchange or service
Returns, exchanges and after-sales service use the same contact point. Please contact us first with your order number and the reason for your request. Photos or videos can help us assess a defect, an incorrect item or a service request. Send the product after receiving our return or service instructions.
- Email: info@unboxkorea.com
- Phone: +82 (0)2-2038-7936
- Return and service shipping address: Room 443, Main Building, College of Medicine, Hanyang University, 222 Wangsimni-ro, Seongdong-gu, Seoul 04763, Republic of Korea (CodeSteri Inc.)
- Operating entity: Unbox Korea (Humming IMC Co., Ltd.)
2. Change-of-mind returns and exchanges
You may request a change-of-mind return or exchange within 7 days of receiving the product. The buyer pays the associated shipping costs. Please provide your order number or proof of purchase.
Opening packaging only to inspect its contents does not automatically make an item ineligible for return. A change-of-mind return may be restricted under applicable law if use or damage has substantially reduced the product's value. We do not impose a blanket no-return rule merely because an item is a personal-care product or was purchased on sale.
3. Return and exchange shipping fees
- Change-of-mind return: KRW 4,000 one way.
- Change-of-mind return for an order originally shipped free of charge: KRW 8,000 round trip.
- Change-of-mind exchange: KRW 6,000.
- Shipping for a return or exchange caused by a defect, an incorrect item, or a product that differs from its description or the contract: paid by the seller.
These shipping fees are stated in Korean won (KRW).
4. Defects, incorrect items and products not as described
For a defect, an incorrect item, or a product that differs from its description or the contract, you may request a return or exchange within 3 months of receipt or within 30 days of becoming aware of the issue, in accordance with applicable law. The 7-day change-of-mind period and the guidance on opening packaging or using a product do not limit these statutory rights.
5. Refunds
After we receive and inspect the returned product, we will process the refund to the original payment method within 3 business days. Your card issuer, bank or payment service may take additional time to reflect the refund.
6. Warranty and after-sales service
We provide free after-sales service for 1 year from the date of purchase. Repairs for faults or damage caused by consumer misuse or negligence are chargeable. We will explain any charge before proceeding with your consent. The email, phone number and service address are the same as the return and exchange contact point above. Please provide the order number, purchase date, symptoms and any relevant photos or videos.
The product's expected service life is different from its free warranty period. These service terms do not limit consumer rights under applicable law.